Delivery

Duties and Taxes Coverage

We cover all duties and taxes on shipments worldwide*, ensuring a hassle-free experience for you.

Express Shipping and Free Options

All orders benefit from global** express DHL delivery from our warehouse in Portugal.
Free express shipping for qualifying orders:
    • US: Orders over $400
    • UK: Orders over £300
    • EU: Orders over €300
    • Rest of World: Orders over $450

Express Shipping Times

Our warehouse in Portugal ensures swift delivery times:

  • US: 2-3 Business Days
  • UK: Next Business Day
  • EU: 1-2 Business Days
  • Rest of World: 1-4 Business Days

Important Details

Orders for express shipping must be received before 14:00 GMT for same-day processing.

Our warehouse is closed over the weekend, and orders placed after 14:00 GMT on Friday will ship the following Monday.

Sale Period

During our sale, we aim to dispatch orders promptly. Due to high volumes, delivery may take longer than usual.

Shipping Costs

Shipping costs are calculated at checkout, ensuring the best price and service for your location:

  • US: Express $15
  • UK: Express £9
  • EU: Express €10
  • Rest of the World: Express $20

Order Tracking

All shipments are sent via DHL with a trackable service. Once your order is shipped, you'll receive a confirmation email with a tracking number which can be used to track your order online here.

Please note, a signature may be required upon receipt.

 

If you have any further inquiries or need assistance, contact our Customer Services team at customerservice@frescobolcarioca.com.

*Excluding Brazil.

**Please note that at the moment all deliveries to Ukraine and Russia are suspended, therefore all orders coming from those countries will be cancelled and refunded.

 

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DUTIES

We cover all duties and taxes on shipments worldwide*, ensuring a hassle-free experience for you.


SHIPPING

We ship from our warehouse in Portugal and offer express DHL delivery on all orders.

We aim to ship your order to you as soon as possible, with any orders placed before 2 PM (GMT) shipped that day. Depending on your location in the world your order will be with you between 1 to 4 business days.

For more information on shipping times & costs by region please visit our Delivery Page.

We also offer free express shipping on:

US orders over $400
UK orders over £300
EU orders over €300
Rest Of World orders over $450

Please note during sale periods, our processing times may take longer than usual due to high volumes.

Personalisation

Our bats can be engraved with up to 6 letters, available in 3 different fonts.

One of the two bats in your set will be engraved. If you purchase a bi-coloured bat set, the personalised bat will be pre-selected on your behalf.

For personalised beach bats, please add an additional 3 working days to our standard delivery time.

Personalised items are not valid for refund or exchange.


    RETURNS

    Order without stress with our free and simple returns process. Return your goods to us within 30 days through our easy returns portal to receive your prepaid label.


    For more information on our returns process and policy please visit our Returns Page.

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