Delivery

EU Postal Strikes

Please be advised that ongoing postal strikes in the European Union may cause delays in our delivery services. We apologise for any inconvenience this may cause and assure you that we are actively working to minimise disruptions. If you have concerns about your order, contact our customer service team.

Duties and Taxes Coverage

We cover all duties and taxes on shipments worldwide*, ensuring a hassle-free experience for you.

Express Shipping and Free Options

  • All orders benefit from global** express DHL delivery from our warehouse in Portugal.
  • Free express shipping for qualifying orders:
    • US: Orders over $400
    • UK: Orders over £300
    • EU: Orders over €300
    • Rest of World: Orders over $450

Express Shipping Times

Our warehouse in Portugal ensures swift delivery times:

  • US: 2-3 Business Days
  • UK: Next Business Day
  • EU: 1-2 Business Days
  • Rest of World: 1-4 Business Days

Important Details

Orders for express shipping must be received before 14:00 GMT for same-day processing.

Our warehouse is closed over the weekend, and orders placed after 14:00 GMT on Friday will ship the following Monday.

Sale Period

During our sale, we aim to dispatch orders promptly. Due to high volumes, delivery may take longer than usual.

Shipping Costs

Shipping costs are calculated at checkout, ensuring the best price and service for your location:

  • US: Express $15
  • UK: Express £10
  • EU: Express €10
  • Rest of the World: Express $20

Order Tracking

All shipments are sent via DHL with a trackable service. Once your order is shipped, you'll receive a confirmation email with a tracking number which can be used to track your order online here.

Please note, a signature may be required upon receipt.

 

If you have any further inquiries or need assistance, contact our Customer Services team at customerservice@frescobolcarioca.com.

*Excluding Brazil.

**Please note that at the moment all deliveries to Ukraine and Russia are suspended, therefore all orders coming from those countries will be cancelled and refunded.