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      Customer Care / Personalisation

      Personalisation

      WHAT IS PERSONALISATION?

      We are pleased to now be able to offer personalisation on our iconic beach bats. This service will allow you to customise your frescobol paddle using laser engraving, making our one-of-a-kind bats even more unique. Our bats can be engraved with up to 8 letters, available in 3 different fonts. One of the two bats in your set will be engraved. If you purchase a bi-coloured bat set, the personalised bat will be pre-selected on your behalf.

      HOW LONG DOES IT TAKE?

      For personalised beach bats, please add an additional 3 working days to our standard delivery time.

      CAN I RETURN A PERSONALISED ITEM?

      Once an item has been personalised, we are unfortunately unable to accept these for return. Personalised items are not valid for refund or exchange.

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      DUTIES

      We cover all duties and taxes on shipments worldwide*, ensuring a hassle-free experience for you.

      SHIPPING

      We ship from our warehouse in Portugal and offer express DHL delivery on all orders.

      We aim to ship your order to you as soon as possible, with any orders placed before 2 PM (GMT) shipped that day. Depending on your location in the world your order will be with you between 1 to 4 business days.

      For more information on shipping times & costs by region please visit our Delivery Page.

      We also offer free express shipping on:

      US orders over $400
      UK orders over £300
      EU orders over €300
      Rest Of World orders over $450

      Please note during sale periods, our processing times may take longer than usual due to high volumes.

      Personalisation

      Our bats can be engraved with up to 6 letters, available in 3 different fonts.

      One of the two bats in your set will be engraved. If you purchase a bi-coloured bat set, the personalised bat will be pre-selected on your behalf.

      For personalised beach bats, please add an additional 3 working days to our standard delivery time.

      Personalised items are not valid for refund or exchange.

        RETURNS

        Order without stress with our free and simple returns process. Return your goods to us within 30 days through our easy returns portal to receive your prepaid label.


        For more information on our returns process and policy please visit our Returns Page.

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